Japan Motors of West Sacramento wants you, our customer, to be an important partner in the decision making and repair process. The majority of our business comes from repeat customers and referrals, because of the honesty and integrity with which we approach every repair process.
Our repair philosophy can be broken down into three simple areas:
1. Fix the Immediate Problem
We will provide you with an estimate to fix the problem you brought your automobile into our facility for. We will not perform any repairs until we get your approval.
2. Other Needed Repairs
Your safety and your family’s safety are our first priority. During the process of diagnosing, repairing, and safety checking your auto, we may come across items that need immediate attention. If we do find a safety issue with your vehicle, we will provide you with our recommendations and an estimate, without sales pressure. The decision is yours whether to repair your vehicle, or get a second opinion or another estimate.
3. Preventative Maintenance
We believe that the proper way to maintain an auto’s safety, appearance and value is through regularly scheduled Preventative Maintenance. At Japan Motors of West Sacramento, we will meet and or exceed the manufacturer’s maintenance schedule. We can supply you with this information without an estimate and sales pressure. We provide you with all the information you need to make the right choice.